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Frequently Asked Questions

 

Q. How do I buy the deal of the day?

Just click on the “Buy” button before the offer ends and make your payment through the available options. You will need to state your option (if there is any) to choose for self-collection or delivery. It is compulsory that you register with MoreDeal with a valid email account as it is a requirement to buy a deal. Once you have buy the deal, MoreDeal will email you the voucher. The voucher contains you choice of redemption (self-collect or delivery). It also contains the delivery and/or self collection dates and the address of the merchant where you need to self collect.

 

Q. Is MoreDeal safe?

Yes, it is extremely safe. Your credit card number is transmitted by SSL directly to a secure electronic payment gateway. Your credit card information or other payment details will not be stored on our servers at any time.

 

Q. Am I able to change the name on the voucher as I am purchasing the voucher for my friend?
 

No; you can’t change the name on vouchers. But most of our vouchers are transferable. You may buy multiple vouchers as gifts and you can share it with your family and friends. They can redeem the vouchers without your presence.  

 

Q. Is your credit card payment facility secured?
 

Our online payment partner iPay88.com (521817-M) helps us in processing the payments. They are one of the best and most reputed online payment gateways in Malaysia.   

 

Q. I don’t have credit card, can I pay using bank transfer?
 

Yes, we accept transfers from major banks (Maybank2u, CIMBClicks and etc) and Credit Cards (Visa/Master). You will have to email us at support@moredeal.my with the receipt once you have completed the transfer or deposit over either the bank counter or ATM machine.  

 

Q. I bought MoreDeal vouchers, so how to redeem my products or services?
 

Once you received the e-vouchers, you can print it and bring it along to the merchant’s location to enjoy your deal. Please bring along printed vouchers for verification purposes.  

 

Q. Why have I not received my vouchers?
 

Usually the vouchers are sent immediately upon successful purchases. Please check your junk folder or you can conveniently download your voucher by “viewing your order history” after you login successfully to Moredeal.my. Nevertheless, you can write to us at support@moredeal.my and we can resend your vouchers immediately.

 

Q. When can I start using my Moredeal voucher?

You can start using your Moredeal voucher anytime during the delivery and/or self-collection period. The delivery and/or self-collection period of each deal will be printed clearly on your certificate and on the deal listing.  

 

Q. What happens if the business which offered the deal closes down?
 

If the merchant offered the deal closes down before you are able to redeem the voucher, we will issue you a FULL refund of the all the vouchers that you have purchased.  

 

Q. What if I accidently delete or misplace my Moredeal voucher?

You can reprint any unused Moredeal voucher by logging into your account.

 

Q. When will I receive my item?

Your item will be delivered to you with the delivery period stated on the Fine Print section on each deal and the voucher. Once the delivery period starts, it may take 1 to 14 working days for you to receive the item. If you have purchase more than one item at the same time, you may receive them at different times.  

 

Q. I missed last week’s deal, can I purchase it today?  

Each deal lasts only for a period of time and once it is over you can no longer purchase it. Don’t worry though, we feature great deals every day; please stay with us to enjoy more great deals. You can also sign up for our newsletter or become our Facebook fan and Youtube Subscriber to keep yourself updated so that you won't miss any of our great deals.  

 

Q. Help! I still don’t understand how to purchase a deal.  

You can call us at 03-33433266 (Mon-Fri, 9am-5:00pm) or you can write to us at support@moredeal.my, our customer support would be more than happy to serve you.    

Please click here if you would like to know more about “How to Purchase” the vouchers.